Shipping policy

Shipping Policy

Last updated: April 16, 2026

We know how important it is to receive your order on time. Here is everything you need to know about how SOOPHI handles shipping and delivery.

Order Processing

We process orders within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. A shipping notification with a tracking number will be sent to your email address as soon as your order is dispatched.

During peak seasons or promotional events, processing times may be extended by 1–2 additional business days. We appreciate your patience.

Domestic Shipping (United States)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Free
Expedited Shipping	3–5 business days	Calculated at checkout
Express Shipping	2–3 business days	Calculated at checkout

Delivery estimates begin from the date of shipment, not the date of purchase. Actual delivery times may vary based on your location and carrier conditions.

International Shipping

International shipping is available to select regions. Please allow 8–18 business days for delivery. Delivery times can vary significantly based on your country's customs procedures.

All applicable customs duties, import taxes, and fees are the sole responsibility of the customer. SOOPHI is not responsible for delays caused by customs authorities.

Order Tracking

A tracking number will be provided via email as soon as your order is dispatched. You can use this number on the carrier's website to track your delivery.

Lost or Damaged Shipments

We take shipping incidents seriously. If your package is lost or damaged, email us at support@soophi.shop within 7 days of the expected arrival date. Provide your order number and any supporting photos so we can resolve the issue promptly.

Address Accuracy

Double-check your shipping address before completing your purchase. SOOPHI cannot be held responsible for non-delivery resulting from an incorrect address.